Faq

When do we deliver?

Our deliveries are made by an independent nationwide courier from Tuesday through to Friday any time between 8.00am and 5.00pm.

Can we deliver earlier?

No problem, our courier service can deliver before midday but that means the carriage cost will increase from £5.50 to £6.90.

What if you’re not at home?

No worries, just specify where you would like the driver to leave your items on delivery. There’s a section for writing in these details on our online checkout page. For example, a box could be left with a chosen neighbour or in the garden shed.

How will my order be packed?

Your smoked seafood will be vacuum-packed with an ice pack and then placed inside an insulated recyclable box with fleece liner made using 100% pure wool boasting a proven track record for shipping perishable food in an ideal temperature controlled condition.

When is your deadline for Christmas orders 2020?

So the very last day you can make an order is Monday December 21st, no later than midday.

What’s the best way to get in contact with Lambton & Jackson regarding an order?

Either phone us between 9am and 5pm Monday to Friday on 01621 853 710 or simply send an email to orders@lambtonandjackson.com

Can we come to your smokehouse and buy from there?

In principal, yes, if it’s during the working day between Monday and Friday. However, you must phone ahead of any proposed visit to ensure someone is on site at the given time.

Can you freeze smoked salmon or smoked eel?

Yes – you can freeze items on arrival, but once defrosted they must be consumed within three days. We would not recommend freezing our smoked products for more than three months.

 

LAMBTON & JACKSON

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